Verified customer surveys
ARBOC Specialty Vehicles reviews
Every review here comes from a post-sale TESCO survey filled in by someone who took delivery of a ARBOC Specialty Vehicles vehicle.
What buyers said
3 of the 4 ARBOC Specialty Vehicles surveys came with a written comment. The other 1 rated their delivery without writing one, and count toward the average above.
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“All around exceptional transaction. Steve Luce is great to work with !!”
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“Our sales representative was very kind and helpful throughout the sales process. However, communication was lacking in a few important areas toward the end of the purchase. Delivery experience: The delivery did not meet our expectations. The driver was very nice, but he did not know even the basics about the bus. We were told he was brand new and was simply there to deliver it. He also arrived about three hours earlier than the agreed-upon time, so no one was immediately available. Since this is our first bus of this type, we expected someone to review the bus features with us. Even with your driver present, it took us more than 30 minutes just to figure out how to lower the ramp. Registration process: There was no clear communication about how the registration process would work. As a result, the new bus is still sitting unused while we watch videos, try to learn the features ourselves, and wait for the paperwork from Tesco so we can take it to our DMV. Perhaps this is partly”
Response from TESCO
Thank you for your feedback. We’re sorry the delivery did not meet your expectations, particularly regarding training on your new shuttle bus. The vehicle was delivered by a newer member of our team who was unable to provide the level of hands-on training we would normally expect. Our customer support team is also available by phone or video call to assist with vehicle operation and answer any questions. We appreciate your feedback and will use it to improve our delivery process moving forward.
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“I have purchased several vehicles from Bryan McDougle over the last few years for my fleet in several different states. He is always professional, with great communication and customer service skills. I will continue to reach out to Bryan for my fleet needs.”
Where to next
- ARBOC Specialty Vehicles models 4 models TESCO carries
- All TESCO customer reviews Every verified survey across all brands
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