Verified customer surveys
Goshen Coach reviews
Every review here comes from a post-sale TESCO survey filled in by someone who took delivery of a Goshen Coach vehicle.
4.8
average of 281 surveys
145
wrote a comment
28
states
What buyers said
145 of the 281 Goshen Coach surveys came with a written comment. The other 136 rated their delivery without writing one, and count toward the average above.
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“Bryan McDougle gets 5 stars. Easiest process of any vehicle we have bought. Thank you.”
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“We had a good experience with TESCO. I would recommend them to others looking for a bus. My only concern was that we bought it in early spring so we didn't check the function of the AC. We recently found out the AC had a leak in it which I would say it was like that when we bought it. It cost us over $700 to fix. Is this our problem?”
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“Bryan has always been exceptional to work with. He takes care of us from our initial email to delivery.”
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“Purchased through state contract”
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“Delivery delays were not the fault of the dealership, and previous orders have been delivered in a timely manner.”
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“REPEAT CUSTOMER. BRENT IS GREAT TO DEAL WITH.”
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“Extremely satisfied with the vehicle and the customer service. Only one minor thing that could be improved. After confirming my date of arrival, I asked via email if I needed to bring anything with me, and I never got a response. I arrived and found out that I needed my federal tax ID, and I didn't have it with me. Furthermore, I included the ID on the signed quote when I mailed it with the payment, and for some reason it wasn't documented and used. Then the signed quote had to be found while I tried to call home and find someone who could look up the ID for me. Fortunately, the quote was found at the facility. But time could have been saved if the ID had already been copied once the quote was received in the mail, or if my email had been answered, asking me to bring the ID with me. Otherwise, everything was great, and we would do business again if we need another vehicle.”
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“TESCO us by far the most amazing organization we have ever worked with. A cut above the rest at all levels of the transaction. Dan Wallenhurst”
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“Cindy Graham made the process easy for us to follow since this was the first time we have leased vehicles for our fleet. She was always there with an answer for our questions and stayed in touch the whole time. Looking forward to working with her again.”
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“Ross always goes above and beyond to help us even though we are 3 hours away he treats us like we are next door. He will respond every time even when he's off. He always sends me to the right ppl to get issues fixed asap. He is a great person for your company and the staff at FCE along with myself we are proud he's our salesman and we wouldn't want anyone else. If there is anything you could do special for him I would recommend you do it.”
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“Thank you so much for all your help in getting us our new bus. we had purchased one from you in 2013 and we still are very happy with that one as well. Our clients enjoy riding in the brand new bus:)”
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“Top ownership-reliable, generous, best customer care”
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“I purchased a couple vehicles in both did not work when they were delivered and had to be repaired the same day they were delivered”
Response from TESCO
As customer states, TESCO corrected the issues at delivery, the same day. Unfortunately, commercial vehicles can have issues occur during transit. All TESCO vehicles are checked over before delivery.
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“Of the two buses we purchased, neither's electric wheelchair lift was working when we arrived back in Omaha. Very disappointing.”
Response from TESCO
TESCO guarantees the lift and AC to work at delivery. It can be dissappointing when issues occur at delivery, but we stand behind these types of issues at delivery. 100% satisfaction guaranteed.
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“Brad did a great job helping us get the right bus.”
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“As I was not the director at the time of purchase, so I answered these questions to the best of my ability.”
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“Ross is awesome will recommend him to everyone”
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“Southwest General Health Center received the Pacer II through ODOT's Specialized Transportation program in July 2015; we began using the vehicle in October 2015. We recently noticed that the top coat on the bulkhead is peeling. In addition, last month we had to have our vehicle towed to a Ford dealership. The dealership found that the front upper ball joint was missing inbound and the upper ball joint was moving around in the wheel knuckle which ruined the upper ball joint. The ball joint needed to be replaced along with the front two tires. We were grateful the malfunction was identified and the vehicle was pulled off the road to ensure the safety of our drivers and clients. Shawna G., Manager, Volunteer & Community Services(440)816-8953.”
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“Rep was great - took time to investigate our needs and design the vehicle that fit our needs.”
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“We've bought one vehicle and leased three through TESCO, and have had excellent experiences in all areas!”
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“We have been a long term customer of TESCO and have found them to be an excellent organization.”
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“Our experience with Tesco was great. They were very helpful in all aspects and we will definitely consider them for future purchases.”
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“I worked with Jeff 10 years ago when I was at the Little Sisters of the Poor. I knew he was efficient, and would work well with our budget. I really didn't look into any other manufacturers because Tesco has such a good reputation and because of the experience I had before.”
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“The lead-time was way too long. Other than that we enjoy working with TESCO.”
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“Dealing with church committees can be quite challenging at times. Brent worked with me to get through all that and get the bus we needed. He did a great job.”
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“Buses were delivered w/o electronic sign controls.”
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“This tranaction was done all long distance through emails and phone service. Thank you for a smooth transition.”
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“The staff was very polite, courteous and helpful. It took more than 6 months to get our vehicle - this seemed like quite a long time to wait on a vehicle. The top hatch was not sealed correctly. We discovered this at the first strong rainstorm of the season. Not a pleasant surprise.”
Response from TESCO
We are sorry for your inconvience. Unfortunately there are occasional production problems out of our control which affect the delivery date. The roof hatch leak was corrected under warranty.
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“Fine company and very reputable”
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“I was told the Cab/chassis were on back order through Ford this year for the e450's but getting a 2013 bus in mid October that was on order the prior year seems a bit on the lengthy side.”
Response from TESCO
We are sorry for your inconvience. Unfortunately there are occasional production problems out of our control which affect the delivery date.
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“We receive our vehicles from ODOT so we use what ever they provide us with”
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“We would have appreciated more time with someone for a review of all the operational functions; dashboard, heat/cool, seat adjustment, lift, etc. We have all the manuals and DVD's but a one on one visual on the bus would have been helpful.”
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“We have now purchased 4 Transit-style vehicles from Tesco and will be purchasing more over the next several years. The only issue we had with the last one was the vehicle was done in a different color than the last several. The delivery person said it was the Ford color, but it was off by several shades.”
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“My staff was very happy with previous interactions and dealings with TESCO. I also found the staff to be very helpful.”
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“O verall a very positive experience, and we're happy with our new vehicle”
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“We had some issues with seats rubbing, but eventually this was taken care of”
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“We purchased the bus from Tesco due to the level of service. Of all the companies we contacted, the sales staff and Tesco was by far the most helpful and responsive to our ever changing requests. No matter what revision we requested to the buses, the response came back quickly and without any indication of bother.”
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“WE have had a great experience with Tesco but we are still waiting for a part that we ordered from Brent several weeks ago.”
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“Very professional from the first contact made. Staff are well trained, knowledgable and curtious from management to the delivery driver. Thanks again, Scott E.”
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“We are very happy with the service and support from TESCO. Noel has been awesome with every van we have purchased. Thank You!”
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“I want to thank everyone involved for helping us get a new bus as quickly and efficiently as possible. Thanks for helping us meet our need for transportation for 3 wheelchair users so quickly.”
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“Brian McDougle was AWESOME in making this purchase happen for us! WE thank him for picking up our driver at the airport and getting the bus on the road for us as promised!”
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“This vehicle was the result of a State Bidding process by ODOT that awarded us the vehicle.”
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“Vehicles acquired through a Ohio Department of Transportation Grant. We were not involved in the bidding process or anything involving the vendor selection.”
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“There was a large bundle of wiring behind the drivers seat that was not explained as to what it was for, otherwise everything looked good”
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“we recieved this vehicle through an ODOT grant, some of the choices were out of my control. I have been satisfied with Tesco quality in general and have no complaints. Still waiting on our memo title.”
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“Jack Richardson was very helpful and worked hard to deliver what we wanted. We had a small glitch with the rails getting into the bus and Josh has been patient and thorough following up. The residents are delighted and we are proud to have our bus out and about.”
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“We did not get warranty information on Wheelchair lift,Vehicle Body warranty, Rear Air conditioner warranty, There is no third brake light installed on the van's.”
Response from TESCO
Warranty Information sheets accompany all paperwork when purchasing a new bus. Josh Wise ext 471, TESCO's warranty manager and customer service advisor works everyday to help satisfy our customers during times of warranty and service related issues. Commercial vehicles such as buses are not required to have center mounted brake lights although themajority of TESCO buses do have them.
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“We purchased our first shuttle van from TESCO, a couple of years ago. I would not go with anyone else. Service and price were good, along with vehicles to choose from. I would recommend to everyone.”
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“looking for a good clean used vehicle and you were in the right place at the right time for our needs”
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“Second bus purchased from TESCO in last 2 years. Jack Richardson is aces and was of great help both times. Won't need a new bus for some time, but when we do, I will call Jack.”
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“Overall, I was very pleased with Jack Richardson who was the Sales Representative for our TWO bus purchases. It was a new process for Jack and our company to have buses come across from the US to Canada. The buses were delivered on time (which was one of our main requirements). The only thing that was missed was that the broker had requested a NAFTA form be completed, but it was not. Jack indicated via email 'I talked to Dave and we will get him the form on Tuesday when our office reopens. Not sure why it was not sent I have it as part of our proceedures but I will find out and make sure we have it corrected.'”
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“The paint job on the white mid buses and the trim on the 5311 dulley wheeled INDOT vehicles do not last long. They come apart near the front of the cab around the autmatic doors. The paint chips VERY easily on the hood. I have to get at least two repainted in order to not look bad from a PR standpoint.”
Response from TESCO
TESCO has corrected the paint problems on these buses and has changed paint vendors to prevent future issues.
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“Blair Taesoff was very professional and good to deal with”
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“The delivery people were very helpful. We had some problems arranging for delivery because of ODOT contract requirements that they confirm delivery 2X (once when the vehicles arrived at TESCO and again upon completion of mods). I got the first call and confirmed delivery, but was unable to take the 2nd call. The end result was that the vehicle was delivered a week later. There have been some small trim problems, such as the wheelchair door latch that holds it open. It fell off on one of the buses.”
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“The small transit vehicles that our organization ordered were through an INDOT 5310 grant. Since all ordering, etc. is done through the State of Indiana, we have no control over many of the survey subject questions such as, the reason why we purchased the vehicles through TESCO or if other manufacturers were considered. In addition, the low rating on the time frame the vehicles were delivered, again, had to do with delays through INDOT, not TESCO.”
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“We have had long lasting relationship with Tesco and hope to continue. The Bus we purchased unfortunately did not come to us with the features we expected. However our sales representative is working with us for resolution. We will definitely continue to call on Tesco first anytime we are in the market for another vehicle.”
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“we had purchased a Tesco Bus years before,we had great success with it. Thank you and especially to steve for all the work and taking great care of us susie PS~~~ not sure of what you want with the How would you rank Tesco, everyone of the questions would be a 5,as everything you did took care of us”
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“Very good experience with Brent. Bud was very helpful as well. A couple of gliches along the way but that is too be expected. We really appreciate all the help we received in the purchase of this bus.”
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“We were extremely satisfied with our buses and service.”
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“Our bus was delivered with a service engine light on, after 2 trips to the dealership it was found that a wiring harness was inproperly tapped in, there was also paint overspray on the steering column that wasn't noticed until a few days after delivery.”
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“We had already leased a Resco vehicle in the past.”
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“The two young men that delivered the vehicle were as nice as can be. The sales rep was most helpful thoughtout the purchasing of the vehicle. The over all experince was good. Zelda C.”
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“I have been extremely satisfied with the experience I had with Tesco. The sales rep, Cindy Graham went above and beyond to ensure that I was getting the best of what I wanted. Her professionalism and enthusiasm is MOST important in a situation as mine was. Thank you to her and the entire staff of Tesco for the spectacular service I received!”
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“Our's came on state bid process thru INDOT. We got vehicle thru INDOT grant (no ocst to us) We are enjoying using the vehicle ( w/chair pwr lift) JP R. Director, Johnson County Senior services (Indiana)”
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“One of the issues was it took a little too long to receive the title. The other issue was we had a problem with the lift. We took it to a service location and found a switch had fallen apart internally. It was repaired in a few hours.”
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“Indiana Dept. of Transportation purchased this vehicle for PrimeLife Enrichment. While PrimeLife is the end user, INDOT made purchase decision.”
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“I am very satisfied with our purchase. This was a scramble to find a vehicle available ASAP that fit both our budget and our needs. Sales Rep was very helpful, and very patient with the paperwork process and details on my end.”
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“Great job on this transaction-Chico-Truckwell”
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“We are pleased with all aspects of the way you do business everything went as we were told it would. Finaly a used vehical dealer how actualy tells the whole truth. The warrenty went sideways for a moment then the actual owner steped in and all went smooth. We did not even ask for his help he just steped in when there was a small communication problem. Great business we will buy again!! Dennis G. Facilities Manager Springhouse Management”
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“This was a purchase made by and through INDOT... we only had contact with TESCO for delivery.... Thus the rankings are not applicable for this purpose... Just listed in order so "send" would transmit.”
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“We used TESCO because that is who the Department of Transportation chose.”
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“I have had three transit vehicles that are not running correctly, it is related to the transmission I believe. Not sure how much test driving was done, but the problem was so bad that we had to return one of them without even going 5 miles, these have been reported to Josh and INDOT.”
Response from TESCO
Unfortunately, Ford produced a series of chassis with transmission issues during this time. All units were fixed under Ford warranty.
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“We were extremely pleased to receive our vehicles ahead of schedule. The TESCO team has been helpful and provided great customer service.”
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“We have been working with TESCO for a long time. Satified with vehicles, sales and service. We are required to use the Sealed Bid process. Work well with Steve Dreier - Salesman”
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“It was purchased thru a state contract. The state went thru the selection process for the company and vehicle. I don't know what the entire process was, but I am happy with the vehicle and service provided by TESCO.”
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“We have no option on these vehicles, they are bid through the State of Indiana INDOT QPA process. Tesco has always been great to work with, we really appreciated the bus being delivered to our facility this time!”
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“this vehicle was received through INDOT with stimulus money.”
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“We are happy with our purchase.”
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“We found out about TESCO from an Internet search”
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“We have had electrical issues with one of our buses.”
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“INDOT through the QPA made the purchase decision for us.”
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“ODOT purchased the bus on our behalf through Tesco”
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“Our bus came from an INDOT grant but we have other vehicles from TESCO and are well pleased wit the company's customer service and quick response time.”
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“We cannot rightfully answer the (1-7) questions because we received the grant for our vehicle from INDOT, and they are the ones that made the decision to go with Tesco. Wouldn't let me send the survey without answering the (1-7)questions, so I answered them in number sequence.”
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“while we are pleased with Tesco, we are very unhappy with our Ford product. Of the 12 brand new busses we have had mechanical problems with over half of them. The most recent with only 1200 miles is being towed to the Ford dealership today because of mechanical problems.”
Response from TESCO
Unfortunately, the Ford 6.0 liter diesel engine was found to be unreliable for some transit agencies with high daily usage. The solution is to replace the fuel filter regularly. Ford no longer produces this engine.
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“We are the recipients of a federal grant & had no input into the decisions;, however we are pleased with Tesco services.”
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“1. We appreciated the work that our salesperson did for us in advising us about the Ford promotion. 2. We were told that it would be six weeks to receive the bus. It was ordered the first part of September and not received until the middle of December. 3. When we took the bus for the examination to get the license plates, there were two failures: "1)No or inadequate bus emergency exit marking, rear emergency exit window no concise operating instructions describing each motino to open the exit; and 2) No or inadequate bus emergency exit marking, right emergency exit door no consicise operating instructions describing each motion to open the exit."”
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“It is difficult to know what vehicle these are for”
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“You guys are great. I'm very happy with the purchases. Thanks Don Trilla”
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“For those of us who buy multiple buses from you, we have no way to know what vehicle the survey is in referance to.”
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“We were looking for used buses only, and you had a good selection.”
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“Purchased vehicles off of Ohio DOT Term Contracts.”
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“Over all we are satisfied with our new vehicle. The only problem so far is the rubber flooring on the one step is beginning to curl.”
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“Excellent folks in Ohio and Indiana whith whom to work, equipment quality is very good, delivery from date of order is also good. Appreciate the way to WC lifts are attached. Many thanks.”
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“Our van was delivered with a flat tire, a buzzer that keeps going off, and rear air conditioning that did not work. Although I am concerned about the quality of the van, I do have to say Tesco employees have been polite and helpful in regards to informing us of our rights and how to get things fixed under warranty.”
Response from TESCO
Unfortunately there is an occasional rare issue with a bus. If problems occur after the sale, TESCO strives to correct the defect quickly under warranty as was done here.
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“We purchase throught the Indiana QPA and it was with TESCO for the type of vehicle we were looking for.”
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“Shortly after delivery of the most recent vehicles the rear air conditioners quit working and received the wrong securement parts. The floor plan of the 14-2 does not have passenger convenience in mind (wheelchair clients may have to be the first off and last on so others can get around the securement area to the seats). Have had a positive experience in the past.”
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“We had a glitch in paperwork do to staff turnover here. We received a temporary tag for Ohio, although we are in Indiana. The vehicle had electrical problems upon arrival that ought to have been detected prior to delivery.”
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“Overall happy with the service and bus and looking to purchase again from your company..”
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“This vehicle was awarded thru a grant. We were very happy with Tesco!”
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“We were awarded a vehicle through INDOT's Section 5310 grant program; therefore, INDOT awarded the contract to TESCO. We had very minimal contact with TESCO since INDOT arranged all of the details. However, when we did deal with TESCO in this process, all staff were very helpful and the paperwork was easy to complete thanks to TESCO's instructions.”
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“Vehicles are selected through Indiana Department of Transportation for a grant program. We have no input into the selection.”
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“These are grant vehicles and the State of Indiana picks the vendor. We are very happy with these vehicles.”
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“Tipton MMM hasn't received your Van. I haven't met any of your Reps. I'm unable to do your survey. sorry. Gordon Burris (Maintenance Supervisor)”
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“thanks Great service!”
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“This van was received through an INDOT grant and is used for senior, disabled and public transportation.”
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“This vehicle was provided by a grant. Ohio Department of Transportation chose the vendor.”
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“Thank you for making the acquisition of our van so effortless.”
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“Bus was received as result of State Grant”
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“This vehicle purchase was through an FTA grant. Grant recipient agencies do not "choose" the coach builder so it's difficult for me to comment or accurately rate your work. However, I do know that you have been the vendor of choice for these vehicles for several years now. This is the third such vehicle for this agency of which I am personally aware that we received from you and there have been no problems or complaints to my knowledge.”
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“This purchase was through ODOT grant”
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“We are very satified with our new van. We appreciate your do it right the first time approach. Your customer service was excellent. Thank you, Goodwill Easterseals of Dayton”
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“We were awarded grant through ODOT Bid. I only had to make one call and I was given immediate attention and direction and connection for my request. The only problem we encountered was the spare tire was not mounted underneath vehicle. I was informed by delivery driver, we had to request this feature with ordering bus. I also know in the future we can order a colored bus. Thanks Gwen A. ( Special Projects Coordinator)”
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“You did a great job! We purchased trough Ohio Department of Transportation grant. Thanks”
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“The van that we recently received is a grant vehicle and TESCO was the vendor that ODOT assigned to us. Even though we did not choose TESCO, our experience was very positive.”
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“This is the bus provided via the state grant and we are very pleased with the bus and the experience of getting the bus”
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“ADEC had no input into the selection of a vendor. This vehicle was awarded through an INDOT grant. We're pleased with the quality of your vehicles and your courteous staff whenever we have contact with TESCO. Vehicle delivered 2/10/09.”
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“We were very pleased with the service and with the vehicle”
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“Purchased off State Term contract. Sales representative needed to be more knowledgeable, all other aspects of the transaction was satisfactory. Questions asked of him were incorrectly answered, our original order was incorrect but caught by another rep.”
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“Steve Dreier and James Bohland could not have been better. Their communication skills, patience, and professionalism made this real easy.”
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“With our last order of 5500's there was a problem with one after it was produced at the factory but before we took delivery. Bud drove the bus himself to the factory to fix the problem.”
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“As a municipal transportation system, we make purchases from a state bid contract. We have been very impressed and are very pleased with the purchase. Thank you!”
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“Sevice to date has been great. Only issue was last two vans delieved just showed up at our office, without any phone call or notice that they would be here. So we are prepared to recieve them a notice of date and time of delivery would be great.”
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“The TESCO staff has always been very helpful and accommodating. Has made my job easier and the experience pleasurable”
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“Staff at TESCO is always very helpful and accommodating Thank you”
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“Customer service was top notch at Tesco. Even when we had a mechanical issue, Josh resolved the issue immediately. Why we purchased from Tesco, this was the decision of the state of Indiana so we did not have any say, but I would by from them again.”
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“Our bus was purchased through the 5310 grant from INDOT and we really like it. it is very user friendly and our clients love it.”
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“The location centeralized in INDY is good for Superior and TESCO, but using the Louisville office to pick vehicles would be useful and a nice customer service gesture. Since INDOT and the 5310 process is a contract, that would be appreciated.”
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“WE HAVE HAD PROBLEMS WITH OUR LIFT, BUT IT'S BEING TAKING CARE OF AND WE'VE RECEIVED GREAT HELP FROM A WORK OF ART.”
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“Steve Drier is the best. I have purchased from him for a couple of years and he is very polite and helpful.”
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“Noel Graham was extremely professional and helpful. He made himself very accessable and went out of his way to make this deal happen. Thank You!”
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“We have been very happy with Tesco service and support after the purchase. We have had a few minor issues and Tesco took care of all of them.”
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“Noel Graham III was most helpful in helping us obtain a bus that matched our criteria. We recommend TESCO to anyone we come in contact with who is looking for transportation.”
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“Once again, great service and response from staff. Steve Drier is always so helpful and goes the extra mile in assisting us!!”
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“From our first visit to inspect the vehicles on the lot, to our final visit to close the deal, our experience was totally positive! We wouldn't hesitate to refer people to Tesco! Our salesperson, Noel Graham, was great-- knowledgable and friendly too!”
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“cathy Graham was tremendous, not only with follow through, but her passion and concern in insuring that our residents will have the most convenient and safe vehicle around. She was always there when I had questions and followed up con- sistently.”
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“This vehicle was to be delivered to one of my communities in South Bend, IN. It was delivered to me in Muskegon, MI. and I had to make additional arrangments to get it to the correct site at my cost.”
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“Great job. I would purchase another vechicle from these folks again!”
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“From the time we ordered our bus until we recieved it was almost 7 months. Other ODOT orders were filled, that were received after our order, prior to our bus being built. In my opinion, this was unacceptable.”
Response from TESCO
We are sorry for your inconvience. Unfortunately there are occasional production problems out of our control which affect the delivery date.
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“Jeff Scharff is the best! Thank you Jeff, we love our new bus so much. thanks again! Gina Dettloff”
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“We had a very pleasant experience with Tesco. We have also referred your name to another church that we associate with here in Cincinnati. If we needed another bus we would contact you first. Thank you! Rockdale Baptist Church”
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“Not always helpful when it comes to warranty work.”
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“This was a dealer to dealer transfer. We are a Goshen dealer located in Minnesota. We only stock select units. We purchase from Tesco because of your stocking position on GCII, and dealer pricing. Thanks for your help, Mike Klauda - Grande American”
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“Initially decided to purchase from TESCO because you were on the ODOT state contract; however, service was found to be very good - Bud Graham did a very good job for us.”
Where to next
- Goshen Coach models 1 model TESCO carries
- Pre-owned Goshen Coach units 4 on the lot, serviced before delivery
- All TESCO customer reviews Every verified survey across all brands
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