4.8
Average of 1288 verified customer surveys · page 10 of 11
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“Over all we are satisfied with our new vehicle. The only problem so far is the rubber flooring on the one step is beginning to curl.”
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“Excellent folks in Ohio and Indiana whith whom to work, equipment quality is very good, delivery from date of order is also good. Appreciate the way to WC lifts are attached. Many thanks.”
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“Our van was delivered with a flat tire, a buzzer that keeps going off, and rear air conditioning that did not work. Although I am concerned about the quality of the van, I do have to say Tesco employees have been polite and helpful in regards to informing us of our rights and how to get things fixed under warranty.”
Response from TESCO
Unfortunately there is an occasional rare issue with a bus. If problems occur after the sale, TESCO strives to correct the defect quickly under warranty as was done here.
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“We purchase throught the Indiana QPA and it was with TESCO for the type of vehicle we were looking for.”
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“Shortly after delivery of the most recent vehicles the rear air conditioners quit working and received the wrong securement parts. The floor plan of the 14-2 does not have passenger convenience in mind (wheelchair clients may have to be the first off and last on so others can get around the securement area to the seats). Have had a positive experience in the past.”
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“We had a glitch in paperwork do to staff turnover here. We received a temporary tag for Ohio, although we are in Indiana. The vehicle had electrical problems upon arrival that ought to have been detected prior to delivery.”
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“The rear door to the storage area on our bus--the keys delivered did not open the door, had to replace the lock.”
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“Overall happy with the service and bus and looking to purchase again from your company..”
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“Yall might put some pictures of the undercarriage, if possible, on the website too. Around lakes rust damage is an issue with used vehicles. 1st bus we looked at had too much rust damage. 2nd bus was perfect though! Micah @ National Bus in Roanoke TX put us in contact with Bryan Mcdougle. They both were extremely helpful! The bus is fantastic, already have gone on a trip in it!”
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“There were no manuals with the vehicle. Glove compartment assembly was broken and supposely ordered a replacement, but have not received it as of yet.”
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“This vehicle was awarded thru a grant. We were very happy with Tesco!”
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“We were awarded a vehicle through INDOT's Section 5310 grant program; therefore, INDOT awarded the contract to TESCO. We had very minimal contact with TESCO since INDOT arranged all of the details. However, when we did deal with TESCO in this process, all staff were very helpful and the paperwork was easy to complete thanks to TESCO's instructions.”
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“Vehicles are selected through Indiana Department of Transportation for a grant program. We have no input into the selection.”
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“These are grant vehicles and the State of Indiana picks the vendor. We are very happy with these vehicles.”
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“Tipton MMM hasn't received your Van. I haven't met any of your Reps. I'm unable to do your survey. sorry. Gordon Burris (Maintenance Supervisor)”
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“thanks Great service!”
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“This van was received through an INDOT grant and is used for senior, disabled and public transportation.”
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“This vehicle was provided by a grant. Ohio Department of Transportation chose the vendor.”
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“Thank you for making the acquisition of our van so effortless.”
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“Noel was great to work with... give him a big raise!”
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“Bus was received as result of State Grant”
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“Noel the 3rd did a great job. He did everything in his power to make this a smooth transition. Please tell him from us he went above and beyond.... Thanks for everything, Clyde”
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“This vehicle purchase was through an FTA grant. Grant recipient agencies do not "choose" the coach builder so it's difficult for me to comment or accurately rate your work. However, I do know that you have been the vendor of choice for these vehicles for several years now. This is the third such vehicle for this agency of which I am personally aware that we received from you and there have been no problems or complaints to my knowledge.”
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“This purchase was through ODOT grant”
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“We are very satified with our new van. We appreciate your do it right the first time approach. Your customer service was excellent. Thank you, Goodwill Easterseals of Dayton”
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“Steve was excellent as always. That is why I always call him when I need a shuttle.”
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“We were awarded grant through ODOT Bid. I only had to make one call and I was given immediate attention and direction and connection for my request. The only problem we encountered was the spare tire was not mounted underneath vehicle. I was informed by delivery driver, we had to request this feature with ordering bus. I also know in the future we can order a colored bus. Thanks Gwen A. ( Special Projects Coordinator)”
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“You did a great job! We purchased trough Ohio Department of Transportation grant. Thanks”
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“The van that we recently received is a grant vehicle and TESCO was the vendor that ODOT assigned to us. Even though we did not choose TESCO, our experience was very positive.”
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“This is the bus provided via the state grant and we are very pleased with the bus and the experience of getting the bus”
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“They helped me solve my problems efficiently and were honest with all info. online at ebay motors, no surprises after we travelled 3 hrs. to pick it up! Thank God! Answered my em, mailed title to me overnight. I would like a manual. I will refer!”
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“ADEC had no input into the selection of a vendor. This vehicle was awarded through an INDOT grant. We're pleased with the quality of your vehicles and your courteous staff whenever we have contact with TESCO. Vehicle delivered 2/10/09.”
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“My local turtle top dealer (Des Plaines, Illinois Bus) was unreasonably priced.”
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“Jim Z was great, service mgr was helpful but I wish I had spent more time on the cab controls. Air Ride Dump switch is counter intuitive. Fire extinguisher, hazard triangles and first aid kit were not already installed. Air leak was fixed when I returned”
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“We were very pleased with the service and with the vehicle”
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“Purchased off State Term contract. Sales representative needed to be more knowledgeable, all other aspects of the transaction was satisfactory. Questions asked of him were incorrectly answered, our original order was incorrect but caught by another rep.”
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“Thank You Steve during my search for my Childcare Center bus. Your customer service was great. Thank you from all the staff at Ms Cathy's Learning Center”
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“Steve Dreier and James Bohland could not have been better. Their communication skills, patience, and professionalism made this real easy.”
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“With our last order of 5500's there was a problem with one after it was produced at the factory but before we took delivery. Bud drove the bus himself to the factory to fix the problem.”
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“Cindy Graham has always provided outstanding service to Otterbein Homes. Bud Graham and his team have risen to the occasion more than once in order to meet our needs. I highly reccomend Tesco to anyone in need of these types of vehicles. Thomas Breece”
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“As a municipal transportation system, we make purchases from a state bid contract. We have been very impressed and are very pleased with the purchase. Thank you!”
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“Sevice to date has been great. Only issue was last two vans delieved just showed up at our office, without any phone call or notice that they would be here. So we are prepared to recieve them a notice of date and time of delivery would be great.”
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“The TESCO staff has always been very helpful and accommodating. Has made my job easier and the experience pleasurable”
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“Staff at TESCO is always very helpful and accommodating Thank you”
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“Customer service was top notch at Tesco. Even when we had a mechanical issue, Josh resolved the issue immediately. Why we purchased from Tesco, this was the decision of the state of Indiana so we did not have any say, but I would by from them again.”
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“The staff and sales reps at Tesco were honest, friendly and professional. I will purchase another vehicle from Tesco in the near future. I am a widow and they sold me a vehicle that was in good repair, attractive and at a reasonable price.”
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“I just wanted to extended my thanks to all the assistance Bryan McDougle provided. Without his patience and effort, this purchase wouldn't have been possible.”
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“very happy”
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“Our bus was purchased through the 5310 grant from INDOT and we really like it. it is very user friendly and our clients love it.”
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“This is my third purchase from Steve Drier and he is very professional and prompt in seeing that I have all the information that I need. I could purchase in my home state but I prefer to do business with Steve 1700 miles away.”
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“The location centeralized in INDY is good for Superior and TESCO, but using the Louisville office to pick vehicles would be useful and a nice customer service gesture. Since INDOT and the 5310 process is a contract, that would be appreciated.”
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“WE HAVE HAD PROBLEMS WITH OUR LIFT, BUT IT'S BEING TAKING CARE OF AND WE'VE RECEIVED GREAT HELP FROM A WORK OF ART.”
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“Steve Drier is the best. I have purchased from him for a couple of years and he is very polite and helpful.”
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“I'm looking forward to continuing a great business relation with you'r company.”
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“Noel Graham was extremely professional and helpful. He made himself very accessable and went out of his way to make this deal happen. Thank You!”
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“Steve was great to work with. Thanks Cary”
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“Great experience - thanks!”
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“There was a mis-communication regarding delivery date, but it wasn't a major problem. Also some mis- or lack of communication regarding the title, although once I got Deanna's name and number, that was all cleared up and resolved.”
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“GREAT EXPERIENCE, WE WILL BE DOING MORE BUSINESS WITH YOU AS OUR CUSTOMER BASE CALLS FOR A BUS FROM TIME TO TIME. STEVE DRIER QUOTED US A USED BUS THE OTHER DAY AND WE HOPE THIS CUSTOMER WILL TAKE IT TOO! GREAT JOB...”
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“We have been very happy with Tesco service and support after the purchase. We have had a few minor issues and Tesco took care of all of them.”
Plus 645 more customers who rated their delivery without leaving a written comment, all included in the average above.