4.8
Average of 1288 verified customer surveys · page 11 of 11
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“Bus had to be sent back since the window frame was warped. Therefore we could not use then van when we originally thought.”
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“Once again, great service and response!!”
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“It was truly a pleasure to work with Noel. He was not at all like a salesmen and I mean that in a good way!”
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“Noel Graham III was most helpful in helping us obtain a bus that matched our criteria. We recommend TESCO to anyone we come in contact with who is looking for transportation.”
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“The transaction was very smooth. We are happy with the bus that we received. This was the first bus that we have purchased. Noel was very helpful and ensured our questions were answered. He followed up with us a few weeks after to ensure it was fine.”
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“Noel was very helpful. Returned calls and e mails promply. Took care of a problem when it came up.”
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“We wish we would have had a tire jack and a full tank of gas to start a 900 mile trip home. We are thankful for the bus. Our church has been enjoying it since we got back.”
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“Once again, great service and response from staff. Steve Drier is always so helpful and goes the extra mile in assisting us!!”
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“From our first visit to inspect the vehicles on the lot, to our final visit to close the deal, our experience was totally positive! We wouldn't hesitate to refer people to Tesco! Our salesperson, Noel Graham, was great-- knowledgable and friendly too!”
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“I have had numerous dealings with Tesco and would recommend them to ANYONE looking for vehicles. I appreciate all of the help of the staff (especially Steve Drier!). Everyone has been very professional, honest and have worked hard to develop trust.”
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“cathy Graham was tremendous, not only with follow through, but her passion and concern in insuring that our residents will have the most convenient and safe vehicle around. She was always there when I had questions and followed up con- sistently.”
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“We've been very pleased with our bus. We have given it a name..."Gus the Bus"”
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“This vehicle was to be delivered to one of my communities in South Bend, IN. It was delivered to me in Muskegon, MI. and I had to make additional arrangments to get it to the correct site at my cost.”
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“Noel III was great. I had concerns purchasing a very large item, without seeing what I was purchasing. Even though there were pictures but I was doubtful. However, Noel made me very relax. I still call him when I have a question.”
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“Our new bus had an electrical problem when it arrived and then we had to wait two weeks to get it back. We were not happy with that, but all else was great.”
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“Otterbein Homes has purchased several units from Tesco. Cindy Graham is the main reason for our repeat business. I cannot say enough for her expertise and patience in assiting us to make the right choices.”
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“Great job. I would purchase another vechicle from these folks again!”
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“Noel 3 was great!”
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“We could not be any more pleased than we are with "Buster" and with the customer relations that transpired between Noel and us. Thanks!”
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“We love "Buster" and I will believe that the bus will serve us well. I was surprised to see that there is rust on the bottom of all of the seats where they bolt in to the floor. Noel was very responsive and helpful at all times. Thank you.”
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“Steve Dreieser is a great person ... very helpful, great on emails and phone calls, gave us a super deal, and helped with delivery. Bob Larcher Aquinas High School Augusta, GA”
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“It took me some time to learn how to turn the rear A/C on. Had a problem with the starter interlock, till I figured out that even tho the rear door was closed the safety switch was open. The monitor & VCR won't turn on, unk problem.”
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“We currently have 8 buses from TESCO. We are very pleased with the service. I know on two occasions, we called TESCO and needed the bus ASAP and within days (one or two) the bus was delivered to the door! Outstanding customer service!”
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“From the time we ordered our bus until we recieved it was almost 7 months. Other ODOT orders were filled, that were received after our order, prior to our bus being built. In my opinion, this was unacceptable.”
Response from TESCO
We are sorry for your inconvience. Unfortunately there are occasional production problems out of our control which affect the delivery date.
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“Your company did a great job of walking this first time bus driver through the process. You overcame the fairly significant geographic hurdle by having a large section of available vehicles, good prices and great people to work with.”
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“My only concern was that the service dept. did not discover the stuck thermostat.We spent 3 hours in a gas station parking lot with minimal tools installing a new one. We picked up the bus at 5:00pm and did not get on the road home until 9:30pm.”
Response from TESCO
Some of the people who worked on this bus are still here at TESCO, 10 years later. Our techincians are experienced and always thinking about satisfying you, the customer, while working on the bus and getting it ready to deliver. We care about our customers and employees and want to serve you better the next decade than we did the previous decade.
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“The experience with sales agent Drier was very positive. He was always cheerful and helpful during the process of making a decision on which bus to purchase. The product was as represented and I am very pleased with this transaction.”
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“Functions operational, working or not could have been conveyed to driver; for example: cruise control. Also we will need to service and add updates to the passenger door. Other than those two comments the driver and I feel everything went well.”
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“TESCO IS A GREAT COMPANY TO DO BUSINESS WITH. THANK YOU FOR THE WONDERFUL EXPERIENCE.”
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“Jeff Scharff is the best! Thank you Jeff, we love our new bus so much. thanks again! Gina Dettloff”
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“We had a very pleasant experience with Tesco. We have also referred your name to another church that we associate with here in Cincinnati. If we needed another bus we would contact you first. Thank you! Rockdale Baptist Church”
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“Steve does a great job meeting the needs of the customer. He goes out of the way to educate and help through the purchasing process. Thanks for a great bus at a reasonable price, and wonderful service--before, during, and after the sale!”
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“Not always helpful when it comes to warranty work.”
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“We purchased a second hand bus for our business and where very pleased by the bus and service. I look forward to doing business with Troy and TESCO in the futurea and will recommend them to people looking for buses. Thank you.”
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“We had a great experience with TESCO. We would highly recommend them at anytime.”
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“I did work with another company. I would have to look up the name. Their sales person did not follow through, returning messages in a timely mannor and they didn't get me a written estamate.”
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“Would still like a manual for the vehicle and for the chassi. Thanks Chad”
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“IT WAS A PLEASURE DEALING WITH ALL THE PEOPLE CONNECTED WITH THIS TRANSACTION. AND A SPECIAL THANKS TO NOEL GRAHAM, AND CINDY GRAHAM. EVERYTHING WENT AS EXPECTED. KAREN”
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“Steve thank you very much. It was a pleasure doing business with Tesco, my wife and I are very well pleased with the bus. Archie & Mary Ann Strickland Primary Plus Childcare inc.”
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“THE DELIVERY PEOPLE WERE GREAT, AND THE FOLLOW-UP WAS VERY NICE. I WOULD DO IT AGAIN. KAREN”
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“This was a dealer to dealer transfer. We are a Goshen dealer located in Minnesota. We only stock select units. We purchase from Tesco because of your stocking position on GCII, and dealer pricing. Thanks for your help, Mike Klauda - Grande American”
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“The customer service was exceptional. The vehicle is very well suited for our needs. My only complaint was that we did not recieve a spare tire for the vehicle. Please advise if this is an oversight. Thank you. Kathy W.”
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“Initially decided to purchase from TESCO because you were on the ODOT state contract; however, service was found to be very good - Bud Graham did a very good job for us.”
Plus 645 more customers who rated their delivery without leaving a written comment, all included in the average above.