4.8
Average of 1288 verified customer surveys · page 9 of 11
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“Thank you for making this puchase such a wonderful experience! It was a large investment for our organization and we felt comfortable and confident throughout the whole buying experience.”
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“Good experience overall. I had to take my brand new bus back to the manuracturer after two weeks to have the door tightened. It has been this way with all my Turtletop double entry doors. I would like to see TT to a beter job with this. Jeff S. was great!”
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“I have been very happy with all of the dealings and service provided by TESCO.”
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“Great Job and Service, Thanks to Jeff S. always nice to know I have a friend and a person I can trust. Thank You, Again, FG”
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“I have been extremely satisfied with the experience I had with Tesco. The sales rep, Cindy Graham went above and beyond to ensure that I was getting the best of what I wanted. Her professionalism and enthusiasm is MOST important in a situation as mine was. Thank you to her and the entire staff of Tesco for the spectacular service I received!”
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“Our's came on state bid process thru INDOT. We got vehicle thru INDOT grant (no ocst to us) We are enjoying using the vehicle ( w/chair pwr lift) JP R. Director, Johnson County Senior services (Indiana)”
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“Our experience was excellent...our delivery driver was especially great, took the time to show us all the details of the bus, and literally drove on at noon on the dot, during a snowstorm, to deliver our bus as promised. Thank you for the fantastic service.”
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“One of the issues was it took a little too long to receive the title. The other issue was we had a problem with the lift. We took it to a service location and found a switch had fallen apart internally. It was repaired in a few hours.”
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“All the TESCO people were polite, professional, and very customer responsive. We would buy another bus from TESCO and will recommend TESCO to others. Thank you for a good experience. D. K. Jones Administrative Pastor Dayton United Methodist Church”
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“Indiana Dept. of Transportation purchased this vehicle for PrimeLife Enrichment. While PrimeLife is the end user, INDOT made purchase decision.”
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“I have been very satisfied with my experience with Tesco and have already recommended you to a fellow Church. However after we recieved the vehicle we noticed the wording in our logo was misspelled. Instead of "Holding fas the Faithful Word" It read "holding fast the faithful World" I have called several times and asked to be sent a corrected word, and have been promised it would come. However after several calls we are now looking for an alternative locally. That has been the one disappointment. Pastor L.”
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“Jeff Scharff was very helpful and understanding of our needs, and was very paitent with our slow purchusing process”
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“I am very satisfied with our purchase. This was a scramble to find a vehicle available ASAP that fit both our budget and our needs. Sales Rep was very helpful, and very patient with the paperwork process and details on my end.”
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“Brent Graham has been such a great help. He is such a professional and because of Brent, I will not consider buying a vehicle anywhere else but at Tesco. Brent is a true asset to your company. Thank you! Imad Jurdi”
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“There is still a hubcap that was supposed to be ordered for us. I'm not quite sure if the AC works, but I may not have turned it on correctly. I'll check it again in the spring. Thank you so much for helping us get a nice bus for our daycare. One that was so affordable for us and customer service that was so great!! It was a great experience.”
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“It is a pleasure working with Steve Dreier, Jake Stewart and Joshua Wise. They are always very helpful.”
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“The entire procurement process from initial contact to delivery of the minibus was very professional and courteous! Your performance exceeded expectations especially with finding a perfect minibus within the parameters of the church budget. Other companies were not willing to expend the extra effort to assist in locating that �right� minibus to satisfy our specific transportation need. Thank you and God bless!”
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“Overall good purchase experience. paperwork / Title has been sloww in receiving. Driver's seat arm is not functional as respresented. sales Rep to handle with replacement. All other areas have been very professional and completed timely.”
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“Great job on this transaction-Chico-Truckwell”
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“Brent was very helpful,no pressure. Wish I could buy a car so easily. Dominic M.”
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“We are pleased with all aspects of the way you do business everything went as we were told it would. Finaly a used vehical dealer how actualy tells the whole truth. The warrenty went sideways for a moment then the actual owner steped in and all went smooth. We did not even ask for his help he just steped in when there was a small communication problem. Great business we will buy again!! Dennis G. Facilities Manager Springhouse Management”
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“This was a purchase made by and through INDOT... we only had contact with TESCO for delivery.... Thus the rankings are not applicable for this purpose... Just listed in order so "send" would transmit.”
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“We used TESCO because that is who the Department of Transportation chose.”
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“I have had three transit vehicles that are not running correctly, it is related to the transmission I believe. Not sure how much test driving was done, but the problem was so bad that we had to return one of them without even going 5 miles, these have been reported to Josh and INDOT.”
Response from TESCO
Unfortunately, Ford produced a series of chassis with transmission issues during this time. All units were fixed under Ford warranty.
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“Jim Z. was terrific. Your company is a quality ompany able to accomplish the various tasks I required capably. It made the difference for me, as the equipment was available much closer to my business. Thanks.”
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“Josh was very helpful. He answered all questions whith out and hesitant pauses. He was knowledgeable on his busses.. P.S. I would like copies of the work performed on our bus. I would like to add this information to our vehicle maintenance book.Thank you for your help. Dan R.”
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“Our experience with Tesco was very good; helpful sales person (Jeff Scharff), great price”
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“We were extremely pleased to receive our vehicles ahead of schedule. The TESCO team has been helpful and provided great customer service.”
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“We have been working with TESCO for a long time. Satified with vehicles, sales and service. We are required to use the Sealed Bid process. Work well with Steve Dreier - Salesman”
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“It was purchased thru a state contract. The state went thru the selection process for the company and vehicle. I don't know what the entire process was, but I am happy with the vehicle and service provided by TESCO.”
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“We have no option on these vehicles, they are bid through the State of Indiana INDOT QPA process. Tesco has always been great to work with, we really appreciated the bus being delivered to our facility this time!”
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“this vehicle was received through INDOT with stimulus money.”
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“We are happy with our purchase.”
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“We found out about TESCO from an Internet search”
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“We have had electrical issues with one of our buses.”
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“INDOT through the QPA made the purchase decision for us.”
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“ODOT purchased the bus on our behalf through Tesco”
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“We have been extremely satisfied with the vehicles we have purchased (3 total). Noel Graham was extremely helpful and courteous. We would definitely purchase another vehicle from you again”
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“Our bus came from an INDOT grant but we have other vehicles from TESCO and are well pleased wit the company's customer service and quick response time.”
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“We had our mind made up to buy a Turtle Top from the beginning. I started out dealing with TESCO from the beginning, but the lady that was purchasing this particular bus wanted to see if I could not locate it nearer to us. I did go with a Louisiana and Mississippi dealer, but they could not deliver as soon, they tried to talk me into purchasing a Goshen Coach, their quote was over $8,000.00 more. I felt comfortable buying the bus from TESCO even though it was some 1,100 miles away. I made the deal flew to Detroit airport, they picked me up drove me to their office. We made the deal and I was on the road home in less than an hour. We owned a MidBus on an International frame. The bus itself, not the International side, has been nothing but trouble. I will never own another MidBus.”
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“We cannot rightfully answer the (1-7) questions because we received the grant for our vehicle from INDOT, and they are the ones that made the decision to go with Tesco. Wouldn't let me send the survey without answering the (1-7)questions, so I answered them in number sequence.”
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“while we are pleased with Tesco, we are very unhappy with our Ford product. Of the 12 brand new busses we have had mechanical problems with over half of them. The most recent with only 1200 miles is being towed to the Ford dealership today because of mechanical problems.”
Response from TESCO
Unfortunately, the Ford 6.0 liter diesel engine was found to be unreliable for some transit agencies with high daily usage. The solution is to replace the fuel filter regularly. Ford no longer produces this engine.
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“The only problem I have is that the DVD player had no sound. I have sent it to a local repair shop since I am in East KY. We are looking at buying another in the near future. Noel III a was great help. John Holman Pikeville College”
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“We picked up the bus and drove it back to Wisconsin. As soon as we left your driveway the ABS Brake light came on the dash. The brakes pulsated funny. We were scared driving the bus home. We feel this was a safety item your company should check the brakes before the bus leaves your lot. This was a 2003 Girardin with 24,600 miles. It cost me $156.75 for a repair as soon as I got back. I feel like your company should reimburse me $156.75 for this repair. The bus needed 2 ABS Sensors. Other than that we love the bus. Brent Grahm was very nice.”
Response from TESCO
This customer has purchased an additional 5 buses from TESCO over the last 6 years. TESCO will handles issues compassionately and always look to build a strong business relationship with our customers.
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“We are the recipients of a federal grant & had no input into the decisions;, however we are pleased with Tesco services.”
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“1. We appreciated the work that our salesperson did for us in advising us about the Ford promotion. 2. We were told that it would be six weeks to receive the bus. It was ordered the first part of September and not received until the middle of December. 3. When we took the bus for the examination to get the license plates, there were two failures: "1)No or inadequate bus emergency exit marking, rear emergency exit window no concise operating instructions describing each motino to open the exit; and 2) No or inadequate bus emergency exit marking, right emergency exit door no consicise operating instructions describing each motion to open the exit."”
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“It is difficult to know what vehicle these are for”
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“You guys are great. I'm very happy with the purchases. Thanks Don Trilla”
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“Brent was a very present helpful sale rep. I truely love that he brought the bus to us. But, when the bus was not clean inside and out to the spec. that I told him my boss was looking for I was slightly un-happy. We love the Turtle Top bus we brought from you. We hope if the Lord allow for us to buy another from you. I was not happen with receive the Tithe in the mail late. I don't believe something that important should be sent regular mail without some can of tracking or signature needed. Please keep intouch when ever you more Turle Top bus in stock around that same prices Deacon Adolphus G.”
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“Noel III is good to work with.”
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“For those of us who buy multiple buses from you, we have no way to know what vehicle the survey is in referance to.”
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“We were looking for used buses only, and you had a good selection.”
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“The thing that made me feel the best about your company is the fact that you are a family. I felt that when you selling,you werr telling me the truth about your units. Thanks for everthing and God Bless you and your staff. Wayne R., Petoskey RV Sales. By the way the Church thinks it is the best thing that could have happend for the youth program. Infact the new bus may already be to small. As I told you we are a small church only 36 members but the other night we had over 70 kids in our youth program. When we can afford it we will try and find another one and we will call.”
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“I WAS SO HAPPY TO DO BUSINESS WITH BRENT,EVERYTHING HE TOLD US WAS TRUE,HE EVEN WENT OUT OF HIS WAY FOR ME & MY CREW OF 5.THE BUS HAD AN AIR CONDITION PROBLEM,BRENT HAD THE REPAIRS TAKEN CARE OF.WE WILL BE BUYING MORE EQUIPMENT ,FROM YOUR COMPANY,AND WE HOPE TO GET BRENT AS OUR SALESMAN.BRENT YOU ROCK,Tyler T..TRUEWAY MEDICAL TRANSPORTATION.”
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“Still awaiting Factory Rebate. Very helpful with bus graphics and coordination of delivery.”
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“Purchased vehicles off of Ohio DOT Term Contracts.”
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“Great customer service. Will be a return customer next time we need to replace a vehicle.”
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“Noel Graham did a wonderful job! Patricia R. (708) 479-3999”
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“Tesco was very very helpful, my salesman was super wonderful, I was treated very nicely and I would check with them first and recommend to anyone that needs a bus to buy from Tesco they gave me the best service I have ever had from buying a and I have purchased over 30 in my lifetime and I have worked for car companies in my past life over 15 years I understand car sales and paperwork. Thanks Tesco you are the Best!!!”
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“We have been pleased with the purchase, follow-up and maintenance care of the three vehicles we have purchased from TESCO.”
Plus 645 more customers who rated their delivery without leaving a written comment, all included in the average above.