4.8
Average of 1288 verified customer surveys · page 7 of 11
-
“My experience with Tesco was very satisfactory, I would like to continue to purchase from the company, but their location is 3-4 hour from our shop and it is a bit inconvenient.”
-
“We didn't have our vehicle delivered. Instead, we drove to Ohio to pick it up. Great experience and staff were very friendly.”
-
“Our company has used TESCO in the past and has been pleased. We are pleased as well.”
-
“Derek Spencer was VERY helpful and responded in a timely manner...making everything simple”
-
“After the clarification of a brief misunderstanding concerning the installation of child restraint harnesses in our bus, the purchase went very smoothly.”
-
“This is our second experience with TESCO and both were pleasant.”
-
“Bryan McDougle continues with great customer service and communication. I appreciate his availability to me via text, phone, and email. He handles all issues that come up very quickly and get's things done. To me as a business owner - is priceless. Kudos to Brian and Tesco for acknowledging his dedication to those he serves. Thanks! David Robins, Executive Director, Creative Foundations”
-
“Fine company and very reputable”
-
“About the dealer end, all is great... just a comment about the Turtletop van/bus that I bought. Somebody needs to tell Turtletop that there rear heat sucks in these units. They mounted it under the 2nd row of seats on the drivers side, with no distribution channel to evenly spread it to throughout the coach... so the rear passengers freeze while the front passengers roast. Then, to add to that problem... it is either on or off, no temperature regulation at all. As an airport shuttle service with an average travel time of an hour, the entire ride consists of "it's too hot/it's too cold", which decreases the customer satisfaction as well as the drivers level of frustration.”
-
“Bus delivered with no key to lock or unlock the back wheelchair lift doors. It was also delivered with mirrors that were cracked on the back side and shook when on the highway. Both issues were fixed by TESCO at no cost to RMS. Customer service was excellent. Thanks!”
-
“I'm happy with the buses but the delivery was pretty ghetto. They wouldn't drive the buses off the truck because it was to steep so they made me do it. They had these two little small ramps and the incline was so steep the buses bottomed out. I'm glad I was there when the buses came because I am not sure what my wife would have done.”
-
“I really enjoyed working with Tesco and would definitely purcahse another vehicle from them if I had the need. Steve”
-
“I was told the Cab/chassis were on back order through Ford this year for the e450's but getting a 2013 bus in mid October that was on order the prior year seems a bit on the lengthy side.”
Response from TESCO
We are sorry for your inconvience. Unfortunately there are occasional production problems out of our control which affect the delivery date.
-
“We receive our vehicles from ODOT so we use what ever they provide us with”
-
“Great customer service and fair to conduct business with.”
-
“Derek was great and treated us very well.”
-
“We have used Tesco before, I did however look at your webpage for vehicles before I emailed Noel about the bus I was looking for. I am in a need of another bus, I need a 9 ambulatory, 3 or 4 wheelchair, preferably non CDL used with not a huge amount of mileage, but cheap!”
-
“Dan has been very easy to work wit. I tell him what I am looking for and he lets me know when he has something that will meet our requirements. Thanks, Bill B.”
-
“We are very happy with our bus, however when it arrived it had a few issues with it. The key that we received did not work on the back lift doors and the mirrors were damaged. However everyone at TESCO did a great job of helping us get the situation fixed. Thanks!”
-
“Dan Myrice was the sales manager that I dealt with while purchasing my shuttle. The process went smoothly and all the questions I had were answered. Dan made the experience a great one and I look forward to working with TESCO again in the near future simply due the professionalism that was displayed. A very satisfied customer, Dorian McCallum Carolina Shuttle Services, LLC”
-
“We would have appreciated more time with someone for a review of all the operational functions; dashboard, heat/cool, seat adjustment, lift, etc. We have all the manuals and DVD's but a one on one visual on the bus would have been helpful.”
-
“Thank you, Brent.”
-
“This is the second bus that we have bought from TESCO. They have great customer service. They made me feel that my purchase was the most important one there. Great followup from Dan Myrice. Would reccommend to all. When the time comes, I will call TESCO for my next bus. Thanks, John”
-
“Whenever we purchase another bus, we will come to TESCO. The sales department went above what we expected as we waited for our loan to come from the bank. Then, when the loan did not come through quickly, TESCO arranged for a lease for us. We have nothing but praise for how the company helped us.”
-
“Brent went overboard to help us what we are looking for.”
-
“The bus I purchased was misrepresented. It arrived damaged with larger dents rather than the expected 1-2 door dings. My sales rep. Bryan McDougle and I discussed the issue but he went on vacation and I have been too busy to follow up but still intend to do so. If Bryan could please give me a call it would be most appreciated. I believe I sent pictures of the damage via a text message.”
Response from TESCO
Bryan addressed the customer's issues and they were resolved.
-
“We have now purchased 4 Transit-style vehicles from Tesco and will be purchasing more over the next several years. The only issue we had with the last one was the vehicle was done in a different color than the last several. The delivery person said it was the Ford color, but it was off by several shades.”
-
“I've asked multiple times, but we've still haven't received a payment book or monthly invoices for the bus lease. August's payment hasn't been made because I don't have an invoice. Had to ask repeatedly for one last month.”
Response from TESCO
The lease invoicing system has been corrected.
-
“Very pleased”
-
“My staff was very happy with previous interactions and dealings with TESCO. I also found the staff to be very helpful.”
-
“Bryan McDougle again was GREAT! I am so very happy with Tesco! Bravo”
-
“My partner and I very much love our Shuttle Bus that we purchased from you. In the photos it showed beautiful hubcaps, whereas upon delivery some were missing; also, the A/C for both the front and the back sections did not work, so it's unfortunately been in the shop for a while. The aspects of the contract we of course understand, so this is something which we are not angry at or anything. The consumer always wants the bells and whistles.”
-
“WE WERE PLEASED WITH THE QUALITY OF THE VEHICLE, AND WE WERE VERY PROUD TO GET ONE WITH THE LOW MILEAGE. EFFORD WINDHAM”
-
“O verall a very positive experience, and we're happy with our new vehicle”
-
“Bryan McDougle is great to work with and one of the reasons we used Tesco again. Bryan is very quick to communicate and gets the info we need to make informed decisions. Many thanks!!!!”
-
“We had some issues with seats rubbing, but eventually this was taken care of”
-
“Can not be any better of anything supporting the parches I did.”
-
“We purchased the bus from Tesco due to the level of service. Of all the companies we contacted, the sales staff and Tesco was by far the most helpful and responsive to our ever changing requests. No matter what revision we requested to the buses, the response came back quickly and without any indication of bother.”
-
“I'm a leasing company representive so anytime I need a passenger vehicle I call you guys. Very satisfied!!”
-
“We are waiting on a replacement mirror for our passenger side outside mirror. The mirror does not hold the proper position.”
-
“I would highly recommend TESCO. Dan Myrice followed through with everything promised and was great to work with and so was Josh Wise on parts and service. What a Great bunch of guys and a Quality Company. Thank you!”
-
“Buying a bus with Tesco has always been a pleasant experience. I have worked with Thom for each purchase . He is a gem. This is the fourth bus we have purchased from you over 17 years. Keep up the good work!”
-
“WE have had a great experience with Tesco but we are still waiting for a part that we ordered from Brent several weeks ago.”
-
“My purchase was due to the need of a bus. TESCO had a great selection and the staff was very easy to work with. I have recommended TESCO to by business associate for future purchases and will look into it myself with future needs. Derek Spencer was aslo very pleasant to work with. He was alays available for any questions and needs during the purchase process.”
-
“Thank you for all of your help!”
-
“My salesman/Bryan was awesome. He was very patient and understood the church process in getting the ok to proceed with the purchase. We will revisit for all our bus needs”
-
“Very professional from the first contact made. Staff are well trained, knowledgable and curtious from management to the delivery driver. Thanks again, Scott E.”
-
“Overall Good experience and good value for the bus. My only complaint would be on the driver side 3rd row back those seats are very tight for an adult. Could possibly take a little spacing from some of the other seats.”
-
“We enjoyed working w/ Ross. Vehicles are great and we are enjoying them, and more important, we are getting great client feedback.”
-
“We have 2 TESCO shuttles both good deals as advertised”
-
“We were referred by Todd Roberts of Jaco Limousines. Ross Graham took very good care of us.”
-
“Excellent. The vehicle is doing great. Take it on the first long (2hr) trip tomorrow.”
-
“Parts ordering and delivery ... and me checking on the order took way too long.”
-
“A big "way to go" to Noel III and Karl & the shop crew! This was our 2nd transaction with TESCO this time purchasing qty 2 buses. The shop crew worked quickly to get the buses just right by our eyes before driving them back to Canada. Upon departure, we had an issue with a bad # 3 injector on our Krystal K38 diesel. Noel directed us into the local International Dealer where we over nighted and were back on our way the next day! Noelx3 turned a potential "show stopper" into a very positive experience! In this day with the plentiful supply of online dealers, operators remember who really takes care of them....and we will be back to TESCO on the next one. Cheers Shawn G. Winnipeg Coach Service Winnipeg, Canada”
-
“Went with Tesco due to pre-existing relationship. I personally have found Tesco's service to be average at best.”
-
“The sales experience with Blair made our first purchase of af limousine bus go as smoothly as we could possibly expect. He kept us informed and at ease.”
-
“The only issue we had was the day of signing. Brian wasn't able to be there b/c of a death. we had no problems with that. Brian has been excellent. The gentleman we worked with (I believe he was the president's son)conducted himself in a very poor way. We called ahead to let them know we were coming and when we got there, we ended up awaiting an extra 45 minutes for him to show up as we were bounced to two different rooms. 2 call had to be made to let him know we were waiting. He was unprepared and gave us the wrong information to several of our questions. If we have to deal with him in the future, we will not purchase another bus from Tesco. Note- Brian was awesome and we really enjoyed working with him”
-
“Please disregard last survey....SORRY!!! Trent was great!”
-
“Vehicle was not delivered in the time that was communicated to me by sales rep. The delivery person said that the sales rep did not communicate the same expectations.”
-
“Vehicle smokes really bad - this was not evident when it was picked up - as it had been warmed up before we go there - we also need a key for the back door to check the air unit - no paperwork until a week later, even though bus was paid in full”
Response from TESCO
This bus was a diesel, year 2000 model, with over 200,000 miles which was sold wholesale. The customer came here and drove the bus, it was negotiated to terms sufficent to both parties before he left and after a significant test drive. We are very transparent regarding these buses and customer expectations. We sell all wholesale buses with an honest and open dialoue, prices are usually low for the value, and some work is usually always needed after a sale.
Plus 645 more customers who rated their delivery without leaving a written comment, all included in the average above.